Refund policy

Thank you for shopping at Graves Piano. We are grateful for your support and trust in our products and services. Purchasing a piano is important decision and we work with each customer to help them narrow down the instrument of choice - our goal is for you to be happy with your purchase and enjoy it for years to come. Given the extensive process involved with selecting a piano, we are not able to return or refund piano purchases.

Eligibility

• All new and used acoustic pianos all sales are final and are not eligible for refund or exchange.
• Sheet music and digital pianos will be considered on a case by case basis within 7 days.
• For accessories, we offer a refund or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

For Eligible Items:

• The item must be unused and in the same condition in which you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded; sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@gravespiano.com and send your item to: 5798 Karl Rd Columbus, Oh 43229

Exempt Goods

The following are exempt from refunds:

• New and Used Pianos and Organs
  

• Sheet music that was not packaged