Summary
Graves Piano is currently seeking an experienced Sales Manager with a passion for luxury and a love of the musical arts for our showroom in Central Ohio. This role is an essential part of overall business success, responsible for driving and executing sales goals, as well as representing high quality brand integrity of both Graves Piano and our Steinway & Sons affiliation.
The successful candidate has a proven track record in a proactive sales environment, with past experience in luxury sales, business development, or customer service. This candidate is someone who demonstrates a commitment to excellence, hard work, unquestionable character, and high achievement; and must be someone with an outgoing and engaging personality who can engage and build trusted relationships with clients on many different levels. While the ability to play piano is not a requirement for the job, it is highly preferred. Musical and tonal
understanding is required as clients often seek guidance and recommendations during instrument selections. In addition to focusing on showroom sales, a large part of this job will involve outreach and business development.
Main Responsibilities:
Achieve personal sales goals and support store in achieving goals
Develop sales strategy and forecasts for customer/client base
Develop and cultivate customer leads and relationships, using CRM to manage and follow up with leads
In collaboration with CEO, implement a sales referral outreach program for key influencers (i.e. piano technicians, real estate agents, designers, piano teachers, etc.)
Coordinate with team to ensure all piano technical needs following each sale
Manage retail sales and retail store presentation, promotions, and closing events
Resolve customer issues in a timely manner
Support Graves’ event series, and prospecting/cultivating events
Skills & Experience
Bachelor’s degree preferred; high level of professionalism and integrity required
Experience with selling to individuals, preferably with pianos or other luxury brand
Minimum of 2 years sales experience in a commission-based environment
Outstanding business development and sales management skills
Superior communication (including listening), planning, and organizational skills
Basic knowledge of MS Word, Outlook and Excel
Highly motivated, results-oriented self-starter with excellent problem-solving skills and the ability to work independently and drive new business
Music Background (piano preferred, but not required)
Note: Role requires some local travel and the ability to lift up to 50 lbs. and stand and/or walk for extended periods of time.
Interested candidates: Please submit cover letter and resume to admin@gravespiano.com.
